Skip to content
Write review For Business
  • Login

Contact Tide Customer Service

How to Reach a Person at Tide

Verified Contact Information

Toll-Free Number:

  • 1-800-879-8433
Call Now
Send Message

Sales/ Reservations:

  • 1-800-692-0132

Legal:

copyright.im@pg.com
Copyright Infringement Inquiries
mydataprivacy@shared.pg.com
Privacy Inquiries
notifications.im@pg.com
Privacy Inquiries

Tide Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Tide Phone Number
1 (800) 879-8433
Average Hold Time
00:02:12
Average Calls duration
3 minutes
Most Popular Tide Email Address
notifications.im@pg.com
Tide Live Agent Availability
17% of callers successfully reach a real person
Issue Resolution Rate
Low (23% reported full resolution)
View full overview

How to Contact Tide Customer Service?

You can call Tide customer service at the following number: 1-800-879-8433. The professional customer care assistants will answer your questions and provide information about their products. You can also learn more about the ingredients and safety of their detergents at this helpline. Tide customer service is available Monday through Friday from 9 a.m. to 6 p.m. and Saturday between 9 a.m. and 5:30 p.m. EST.

If you are the company's existing partner, contact your Sales Representative for help and information. The P&G's prospective customers can reach customer support at 1-800-692-0132.

The Tide email you can use for legal questions is notifications.im@pg.com. You can also use email mydataprivacy@shared.pg.com for privacy inquiries. The customer care agents at this address are also ready to help you with your specific issue. If your inquiry is related to copyright infringement, contact their representatives at copyright.im@pg.com.

You can access the Tide customer service chat from their website. Visit the Contact Us page and select the Chat option from the list on the left. Type your question to start a conversation with the customer care advisor. The support operator will answer your questions and provide detailed instructions to resolve your issue. The Tide live chat is available Monday through Thursday between 8 a.m. and 5 p.m., Friday and Sunday from 9 a.m. to 5 p.m., Saturday between 8 a.m. and 4 p.m. CST.

You can also reach the customer service agents via social media. They usually respond to direct messages on Facebook within several business hours.

The Tide headquarters mailing address is Tide, 1 Procter & Gamble Plaza, Cincinnati, OH 45202, United States. You can send your complaints, compliments, and suggestions to customer service representatives at this address. The same Tide corporate office address can also be used for official correspondence and documents. If you have questions regarding Privacy Policy or Data Protection, mail them to Procter & Gamble Ireland, The Graan House, Units E1 and E14, Calmount Business Park, Dublin 12, Ireland.

If you are looking for a store near you, visit the company Contact Us page and click the Where To Buy button on the left. Enter your city to see the store's location.

PissedConsumer Club

Contact Information

Tide Website:

Tide Help Center:

Corporate Office Address:

Tide
2 Procter & Gamble Plaza
Cincinnati, Ohio 45202
United States

Other Info (opening hours):

9:00AM - 6:00PM EST Monday - Friday, 9:00 AM - 5:30 PM EST Saturday and Sunday

More contact details

How Customers Rate Tide Support?

4.8 / 5
Good

Based on 2.1K calls to Tide customer support through PissedConsumer.com and 13 survey responses.

Total Calls
2.1K
Avg Call Duration
02:59
Issues Resolved
23%

Why Customers Call Tide?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 37%
  • Product/ Service 22%
  • Request for Information 12%
  • Account 8%
  • Payments and Charges 6%
  • Cards 6%
  • Shipping and Delivery 2%
  • Refund 1%
  • Return/ Replace 1%
  • Website/ Application 1%
  • Staff 1%
  • Activation/ Cancellation <1%
  • Employment <1%
  • Payments & Transfers <1%
  • Claims & Legal Issues <1%
  • Questions About an Order <1%
  • Streaming Services <1%

Customer Inquiries & Issues

37%
  • "Wanted to know if tide cotton candy tide was still available"
  • "Have a.?"
  • "Have a ?"

Product/ Service

22%
  • "Complaint"
  • "Damaged clothing"
  • "Tide Pods inferior quality"

Request for Information

12%
  • "How to remove detergent stains"
  • "About a recent update"
  • "For update on my recent call about my tide pods"

Account

8%
  • "Tide assistant program for senior citizens and disabled people"
  • "My tide account problem"
  • "I want close my tide account"

Payments and Charges

6%
  • "I paid 25$ and some change to get home and my tide bottle is half way empty. I took it back to Walmart and they say I had to contact tide"
  • "Coupon"
  • "Coupons"

Cards

6%
  • "My tide card online no working"
  • "Card doesn't y work"
  • "Gift card unusable"

Shipping and Delivery

2%
  • "need scoop or size o scoop so I can measure"
  • "Tide Pods Package Flaw"
  • "My address not delivery"

Refund

1%
  • "Refund"
  • "Refund not recieved my tide account"
  • "Discuss refund not delivered"

Return/ Replace

1%
  • "One Tide 45XL Power Pods Downey 63 ounce and One Tide 45XL Power Pods Oxi Boost 66 ounce containers. Neither of them appropriately cleaned the clothes she washed anywhere near as good as Tide Original Liquid Detergent.. She would like to return these"
  • "I bought tide for the first time in my life and it did not wash my clothes correctly I would like a refund or some type of compensation please and thank you"
  • "Change address"

Website/ Application

1%
  • "I have provided in app , please call me"
  • "Using pods in a front loading machine"
  • "My tide app account ki not open why."

Staff

1%
  • "Got insulted by your customer service representative..........my offense is that I paid on time"
  • "Customer service"
  • "I can't use your bank services"

Activation/ Cancellation

<1%
  • "Want to deactivate card"
  • "I can't activate my card"
  • "Activation"

Employment

<1%
  • "Mujhe job krna hai"
  • "Job"
  • "Trying to get in touch with someone who can help me receive my W-2 form"

Payments & Transfers

<1%
  • "Payout"
  • "Transfer money"

Claims & Legal Issues

<1%
  • "Claim"
  • "Injury"

Questions About an Order

<1%
  • "My order"

Streaming Services

<1%
  • "I have a big write up in channel 12 News and wanted to see if i can use Tide and Downey because I wash homeless clothing and give away tide I buy"

Compare Tide Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Clorox
Clorox Customer Service
stars-rating-fill
4.8 out of 5
Persil
Persil Customer Service
The Maids
The Maids Customer Service

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Tide? What happened? What can we help you with?
Submit review Don't show this popup
Tide
Reviews Contacts Community